Shipping policy

Thank you for shopping at Jainx Store.

We are committed to delivering your order safely and on time.

1. Order Processing Time

  • All orders are processed within 1–2 business days after receiving your order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order is shipped.

Business days: Monday to Saturday (excluding public holidays).

2. Shipping Charges

  • We offer Free Shipping across India on most orders.

  • In some serviceable locations, a maximum shipping charge of ₹100 may apply. The exact shipping charge (if any) will be shown at checkout before payment.

3. Delivery Time

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 6–9 business days

Delivery time may vary depending on your location and courier service availability.

4. Shipment Confirmation & Tracking

  • Once your order is shipped, you will receive a shipment confirmation email/SMS with a tracking number.

  • Tracking details may take up to 24 hours to become active.

5. Delivery Delays

While we aim to deliver within the estimated time, delays may occur due to:

  • Weather conditions

  • Courier disruptions

  • High order volumes

  • Remote location access issues

In case of significant delays, our support team will keep you informed.

6. Incorrect Address / Failed Delivery / RTO

  • Please ensure that the shipping address and contact number are correct.

  • If a package is returned to us due to an incorrect address, unavailability, or refusal to accept delivery, the customer may be required to pay re-shipping charges.

7. Damaged or Tampered Package

  • If you receive a package that appears tampered, damaged, or open, do not accept the delivery.

  • Take photos and contact our support team immediately.

  • If damage is found after opening, inform us within 24 hours with photos and unboxing video for quick resolution.

8. Partial Shipments

In rare cases, your order may be shipped in multiple packages depending on product availability. You will be notified if this occurs.

9. Returns & Refunds

Please refer to our Returns & Refund Policy available on the website for detailed information.

10. Contact Us

If you have any questions about your shipment:

Last updated: 28 January 2026

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